I am an ex-Tiscali 'customer'. Material is still being displayed by Talktalk which they had promised would be deleted when my account was closed. When I had an open account their customer services systems were laughable - the reason I left, but imagine being a non-paying ex-customer! After two calls to the premium-rate helpdesk which both lasted more than half an hour each, in which no-one could adequately answer my request to have the material removed, and even though I was put through to a supervisor, poor thing who could offer nothing else, I saw on t'website that letters will be answered in 7 days. Address in England even! Well, I have written six letters now, which have all been met with different mixtures of bureacratic obfuscation, blithe refusal to answer the question and in some definite thinly veiled cruel humour all pointing to the fact that the problem will not be answered this side of the next millennium. All but one were answered in 7 days though: the last which also admitted to being unable to help, but which directed me to the this website! That really speaks of corporate incompetence: the employees have to send people outside the organisation to get issues resolved. The cynicism with which the Customer Service Department must be run is breathtaking.