Well, my past experience said this was not a company to join, but it was dictated by financial circumstances.I signed-up, and was asked when I wished to start the contract. Expecting things to take about two weeks, and having three weeks to finish with Virgin, I chose an early date. To my surprise, the engineer arrived minutes before he was due, shot in the door and sorted the box. Out again to test it, then back to say it was working. Twenty minutes in all. I connected the modem and we were away. Only two LAN outlets in the modem, so a five pound switchbox from EBuyer sorted that.It works, is reasonably fast, as we are not in the best area, and the price is good.When I need help from TT is when I will find out how things are handled. Hopefully, if the line keeps working, I will not need to contact them. Their website is fast and gives me all the info I need, unlike Virgin.I also get hosting for my website.