TalkTalk are very good for value, speed and reliablility in my opinion, have not yet had one problem. Some of the people who post on here realy do not know what they are talking about for example FARAH, 400kbps is pretty good its in bytes per seccond not bits so that would tell me you have 4MB connection speed if you have a noisy line you would not get that speed. TalkTalk are very good for value, reliability and their modem is reliable (mine is connected via a Linksys WAG54GS wireless router). If you have the Smartax Modem I would reccommend changing the conneciton to always on to keep the connection alive and enable UPnP. Highly Reccomended