After numerous problems getting set up, faulty modem, parts going \"missing in the post\" etc, I am now left with a noisy landline, slow broadband, poor connection & I am unable to use the phone & internet at the same time. I had decided to grin & bear it as the service is cheap, but the last straw was when I did a speed test.... 400KB!!!! Yes, thats less than half a MB!!! I couldnt bear the thought of another phonecall to another person with a strong accent, so I sent them a strong e mail. The next day someone rang & left a message on my (noisy) landline ans machine, saying they would e mail me. Weeks on Im still waiting. Not happy.