TT may claim to have thousands of satisfied customers, but all I can say is that those must be users who have never had to contact TT\'s so called customer support.
Letters, including follow up reminders go unanswered. Emails either go unanswered or fail to address the problem. Staff at the call centre (when you can get through)are often unintelligible and sometimes downright rude and offensive. Even when they are intelligible the information which they give is usually incorrect. Billing is also a disgrace, with charges sometimes being levied for services which were not provided and promised refunds failing to appear on the account.