Was told when i initially registered,would have to wait 11 weeks.After 10.5 weeks phoned cust serv as i had heard nothing. Was up and running after 2 days. I was ok for 2 weeks before server started going down and kept being being cut off. Rang cust serv dept in India,(i had trouble understanding them and visaversa) Told me to put my cd rom in (but didn\'t work) they then had a word with tech services who promised to phone back in 11 days. What! they didn\'t! Anyway problems seem to have sorted themselves out.Speed is fine. You need loads of patience with talk talk but to pay nothing is fantastic.So the choice is yours.