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daddum's Review for uno

 uno (Broadband Fixed Line)
Posted: 26th Apr, 2017    By: daddum
Half Star Empty Star Empty Star Empty Star Empty Star
Title: Nightmare isp

Moved to uno from demon First problem was the line dropped a lot and when my billion router tried to reinstate the pppoa session uno would reject it for being too quick. Had to buy a new router and still problems had to put router into bridge mode and install edge router to do the pppoa session then I noticed that the way they handle public ip addresses is odd in essence your outgoing ip address is your pppoa address not your public address and this can cause issues if you provide remote support to business users.

Finally they cut me off because someone told them I was attacking other sites they ignored my emails and could not verify these accusations and the company that reported me wanted me to pay them money to get a copy of the alleged report I googled this company and they have an appalling reputation and yet uno believed them rather than me and I had virus checked everything twice and my firewall logs showed no outgoing attacks I am now seeking compensation from them and looking to move isp

ISPreview Approved 'Right to Reply' (RtR) by Uno Follows (DO NOT REMOVE)

Related Rule(s) - http://www.ispreview.co.uk/rules.shtml#3

We had received reports from various sources indicating that the customers connection was sending malicious traffic to other hosts on the internet. One report was from BitNinja which hosts and other server operators run and automatically feed their raw logs. When BitNinja process all these logs, they find common patterns and source hosts for malicious traffic. This customers IP was first seen back in February 2017 but as the activity increased overtime, we started receiving logs of reports. Not just aggregated ones from BitNinja but from independent people also. Contacting the customer we advised we would need to hear from them within 24 hours which we did not then a further notice a day later saying the reports had continued and as we had no response, suspended after 36 hours. It is the last resort we take but until this morning we had no contact only after the service was suspended. We will work with the customer now they are in touch to resolve.


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