I was with Xilo for a number of years.

I changed to them because of their high commendation score, and at first they certainly were better than my previous ISP

We live in a village at the end of a long copper wire, so speeds are not fantastic.

With Xilo I consistently got around 1.5 - 2.00 Mb faster than the local average.

I ascribed this to a lack of traffic management or throttling, and decided that it was worth paying a premium to stick with Xilo.


The need to save money, however, finally drove us to a Plusnet phone & BB deal. I'd read all the bad PN reviews, and was braced for a disaster.

However, quite the opposite.

My PN speed is over 1.5 MB faster than the best speed ever achieved on Xilo.

The connection is more stable, and PN support is available 24/7 (unlike Xilo, who have adopted 9 - 5 business hours, and whose support has dwindled to a 'ticket' based service that get answered, 'eventually'...

I found that when they did answer (due to a problem caused by them) they were distinctly unhelpful, and dismissive. It was then that I decided to look seriously at a change of ISP.

Frankly, I wish I'd swapped years ago.

Xilo are living on past glories. They are not the same company that I originally signed up with - support has almost vanished, speeds are below par (at least, compared with the speed I get from PN) and they are extremely expensive - £18 monthly to Xilo, compared with £3.49 to PN for a faster more stable service!

Do the maths (as they say)

It was fear of a degraded service that tied me to Xilo - but, ironically, it was Xilo that was providing the degraded service, and PN have put them to shame.

Bottom line? - don't be afraid to leave Xilo, they once offered a premium service - now, it's greatly overpriced and substantially below par. In my honest opinion.




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