We have been waiting for ADSL in our rural backwater ever since the exchange was enabled in 2005. We have ordered twice via BT to no avail.

Last month we asked XILO to try to get us a rate-adaptive connection. BT failed to turn up twice for engineer visits ; the third time they managed to visit - but still no ADSL - we are over 11km from the exchange.

However, via the sterling efforts of Matt and colleagues, at XILO we now have an always-on connection running at 10 times the speed of dial-up. Why have we given them 10/10 for speed ? because they are the only people to have given us an always-on connection and it has been solid for the last 4 days. We know that this is probably the fastest speed we are likely to get until, in many years time, fibre is brought to the cabinet - after all it took years for the exchange to be enabled.

So once again many thanks from a very happy user. XILO you guys have gone above and beyond.

EB