I have never managed to log into my account and never needed to until they sold me a chip for a mobile phone. I don't know how many phone calls I made the day I bought it but it seemed to take forever mainly because I couldn't speak Urdu.

The only reason I agreed to buy it was because the snakelsman promised to reset my password for me and because I had an iphone that would work with a small sim card.

They sent me the wrong sized sim card and I lost interest in them; that week I looked at moving to another supplier. This week they emailed me to tell me that I start paying for the sim card in October. I am not going to.

I am going to write to them to close the account and if I don't have to give them notice; leave when the next bill is due: 12 October.

I have been with them a few years and never really had difficulties but what difficulties can I have with cable?

My bill is £27.75 plus £1.50 for the piece of paper they send me. How much are stamps these days?

I went to sign into my account:

Welcome to Your Account
Log into your mobile account

Forgotten your email address and password?

Not a problem. Please tell us:

Your Virgin Mobile number

Last name

Postcode

If you can't spot the problem with that, there is still the difficulty of getting my speed test. I don't know why it hasn't opened yet. maybe its this website's fault:
http://www.ispreview.co.uk/speed/
so I tried:
http://www.thinkbroadband.com/speedtest.html

Once I allowed NoScript it started:
[url=http://www.thinkbroadband.com/speedtest/results.html?id=1474911525156782955][img]http://www.thinkbroadband.com/speedtest/button/1474911525156782955.png[/img][/url]

I am not sure if 1 or 10 is a high rating so I am assuming it is 10; thus for:

Email I give it minus 10
Response to problems minus 10

I left these blank because it doesn't even allow zero, never mind below zero!

Speed connection plus ten which is what I wanted it for: http://www.thinkbroadband.com/speedtest/button/1474911525156782955-mini.png

Price plus 10 cheapest around which is why I chose it.

Invalid Information was Entered
- Required Field Cannot be left Blank
- Required Field Cannot be left Blank
Please Correct these fields

Under duress I have to give it a positive number for not allowing me an email, giving me the runniest runaround I have ever had on their help page (and I was with talk talk when they kidnapped me from AOL and dumped all my e-mails.)

Edited to correct spelling and the final score. This website forced me to give Virgin Media 22 stars instead of the 0 stars it deserves (-10 + -10) + (10 + 10) /2 = ?

Also I never mentioned how the sales-force fob you off when you go to their shop/stall in desperation.