I've been with Virgin Media for 11 years now since the days of NTL. Never actually had a BT Line at this house at all when I moved in it had a NTL box on wall outside house so just went with that. I can certainly say apart from a couple of problems I've had with them over the years which have been resolved they have offered me a reliable service. I can certainly say though now BT Fibre is entering my area I will likely be leaving though as have no incentive to say with them haven't had a single discount ever.

I currently have 30Mb and phone that is it no extra's at all. One of my friends has 60MB and phone and he pays 14 pounds less a month then I do actually he has basic TV thrown in as well he has been with them for 2 years. Whenever I've rang when it was near my renewal date I've always been told that prices shown are for new customers only and that I was getting the best rate available for existing customers. I know that is a complete lie literally the only reason I have stayed with them over the years is due to fact that Virgin/NTL have been the only ISP in my area that have offered me reliable speeds. When I actually upgraded to 30MB got told that I would need a new router and that it was going be £80 pounds and that was cheapest they could do.

So what I will say is that if you can get Virgin at a good price go with them as they are reliable. If I was getting it for same price as my friend I would likely stay with them or even for slightly cheap then I'm paying because I know I'm being completely ripped of. BT Fibre is due in my area within next two months so I will be moving to either Sky or BT and it's Virgin's fault completely.