I have been with Virgin Media since 2009, things where not to bad until recently when the connection has become so slow that reminds me of an old 512k, also shortages are now common routine too. Every time I have called the customer support I was bounced from one desk to another with no one that really wanted to help, actually it was even more frustrating speaking over the phone with various help desk representative that do not seem to be from anywhere near....the voice was so low and one channel only, (almost like voip at the beginning), so it was so difficult to understand what the other end was saying. virgin used to be much better, they might have much more subscribers now....also much more troubles as I can read from this web site. Anyway, today, one more time, after spending 2 hours over the phone and again being bounced back and forth from one helper to the other, (bear in mind that every time they switch the call to another help desk representative they put you in hold for no less than 5 minutes and then again the keep you asking all your personal details and passwords and security questions and how do you pay your bill and bla...bla...then finally they tell you that they are not the right help desk and hand the ball to somebody else. I was finally lucky to get the desk to cancel my account....even here I was said that I "can't" cancel because I have signed a contract until next April. Perhaps they did not take in to account that the contract states that I would pay for a service they supposed to provide.....which is not the case since I am not getting the service.

I am going forward and cancelling anyway, it is not with regret.