I had been a customer of the previous Virgin.net service since 1999 and generally found it to be quick, reliable and perfect for all of my browsing and gaming needs. I was therefore very taken aback by the sheer awfulness of the \'upgrade\' I got following the rebranding to Virgin Media.

It is horrifically slow at peak times, and mediocre even at off peak times. Latency is so bad that online gaming is impossible. Customer service is completely useless and phonecalls are charged at a premium rate. Service randomly cuts out at times.

In all, a terrible service that should be avoided like a flesh-eating disease. It\'s even slower than the tra