Seems I have been lucky with Virgin. I stuck to the original contract of Broadband Plan 2 which is unlimited with speed up to 8mbps (more like 2 mbps). I don\\\'t do online gaming but I do a lot webcamming with my other family and other half that lives in Holland and Asia. Never had much problem with connection - unless I tried to download things from Youtube at the same time. Can\\\'t really complain about it. Never used the support before as there\\\'s not need. Did asked for an upgrade which I then cancelled (that\\\'s the one included phone but decided against it) which went on with no hitch whatsoever and no additional billing either.
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