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Rob's Review for Virgin Media
Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Going Down the Pan
This service used to be great under blueyonder. 10mb Unlimited. Never had to ring support. However, since Virgin media took over the service has been slowly but surely going down the pan.
I can now only get a max of about 300kb/s despite paying for 1000kb/s. Traffic is throttled at peak times anyway now as standard, but i seem to be throttled all the time.
And on the subject of throttling..
Tech support worse than useless. I stay on hold for 15 minutes to be put through to a useless script reading moron in India. So I immediatly rang customer service to downgrade my bill to pay for the speed im receiving rather than what i should be getting
Time With Provider:
Package Name:
I can now only get a max of about 300kb/s despite paying for 1000kb/s. Traffic is throttled at peak times anyway now as standard, but i seem to be throttled all the time.
And on the subject of throttling..
Tech support worse than useless. I stay on hold for 15 minutes to be put through to a useless script reading moron in India. So I immediatly rang customer service to downgrade my bill to pay for the speed im receiving rather than what i should be getting
Time With Provider:
Package Name:
Value
Speed
Support
Services
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