The problem with most broadband providers is that things go OKish until they go wrong. The acid test seems to be what they do when you\'re having problems. Virgin imposed a punitive premium rate on their customer service line after I joined. When the (slightly flakey) broadband simply stopped working I paid a small fortune to call them just to ask them to provide me with the service they had promised. They were utterly useless. I finally resorted to writing them letters which they completely ignored. I\'m so annoyed with them that I\'ve just issued a small claims court process against them. I do not recommend.