I have been with Virgin since first getting broadband 3 years ago. I have never had problems with connections and speed had always been good. In recent weeks the connection has been very slow around 130kbps at peak times. If I connect at 2am I get 5 mbps so it seems that virgin have a problem with capacity.
If you do not want to pay for telephone support you can email but I have often not received a reply. There is an instant messaging service which is decent but often not available. The support staff will blame everything on your equipment especially if you do not use their modem even if the problem is clearly at their end.
Time With Provider:
Package Name: