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Rob's Review for Virgin Media

 Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008    By: Rob
Full Star Full Star Empty Star Empty Star Empty Star
Title: Goodbye Blueyonder......
QUOTE \"I used to be happy with Telewest Blueyonder, but since they merged with NTL, I\'ve had a steady stream of connection problems. It\'s been of for 3 - 4 days around 5 - 6 times now since November... and I was on the 10mb service paying ?35/month for it. I got so fed up with it that I down-graded to 4mb. I\'m not willing to pay for a service I\'m not receiving. I know this may sound paranoid... but I\'m certain since NTL merged with them, they\'ve been capping bandwidth, on what\'s supposed to be a un-caped service. The only reason I\'m staying with them is ADSL is not quick enough in my area yet. A final note: \"The Foreign Call Centres Suck!\"\"

I cut and pasted the above review because it is exactly what I was going to say. I\'ve been a Blueyonder broadband user for seven or eight years and it was a great service until about two years back. Since then the speed, customer service and everything else about it has declined steadily.

I\'m writing this on a Sunday afternoon and my Blueyonder 4MB service is taking two minutes to open pages on this site. It\'s like this every weekend now and often almost as slow early in the evening on weekday nights too. MY phone has been out of action six or seven times since Christmas and Blueyonder customer service don\'t seem very bothered. Their only suggestion for curing the slow broadband download speed was to upgrade to 10MB. I tried this and it wasn\'t even a slight improvement. The recent merger with Virgin doesn\'t appear likely to resolve the performance issues either so I\'m on this site looking for a new ISP.

Time With Provider:
Package Name:
Value
Full Star Full Star Empty Star Empty Star Empty Star
Speed
Full Star Full Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Full Star Full Star Full Star Full Star Empty Star
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