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Bill52's Review for Vispa

 Vispa (Broadband Fixed Line)
Posted: 20th Jun, 2013    By: Bill52
Full Star Empty Star Empty Star Empty Star Empty Star
Title: Avoid
Like others I was transferred to Vispa when my previous provider rolled over. Seemed OK except they charged us more than their existing customers. Over the years this evened out, however every year we are cut off for not paying our bill, because they don't send you one. Not even by email! You are then instructed to login over your dead connection.

This year after having paid we continued to be cut off at the beginning of every month, despite paying annually in advance.

It got to the stage all we had to do was ring their number and our connection would be restored without us even having to say why we were ringing.

Trying to sort it out I was assured the bill I had paid was for the previous twelve months. When I asked if any of their customers paid annually in arrears there was a bit of bluster then silent acceptance of the irrefutable logic. No apology but the connection came back up.

Despite this it was obvious our connection was being throttled in the afternoon, phoned again to be told we were being penalized for non payment for a mysterious service we had not ordered but it was being sorted, a mistake in accounts.

It was obviously our fault though. One is left feeling that the whole outfit is run by one guy in a bedroom and he is pursuing a personal vendetta against his only customer.

Time With Provider:
Package Name:
Value
Full Star Half Star Empty Star Empty Star Empty Star
Speed
Full Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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