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kevinwilliams's Review for Vispa
Vispa (Broadband Fixed Line)
Posted: 06th Jun, 2011
By:
kevinwilliams
Title: RipOff Pricing
Complete rip off merchants - been with them for 10 years on a 2GB package £17. Suddenly noticed I was being charged £50 - for excessive data. On further investigation, I find this has been going on for 2 years!! Vispa actually have a 10GB tariff for £17.95 - but have been charging me up to £55 per month for far less than 10GB. Okay - I should have checked or noticed before - but I didn't. Vispa staff were arrogant, rude and extremely unhelpful. Recently email has been impossible to access - staff were unable to fix.
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ISPreview Sanctioned 'Right to Reply' (RtR) by Vispa Internet Follows (DO NOT REMOVE)
Related Rule(s) - http://www.ispreview.co.uk/rules.shtml#3
This situation has arisen as the customer refuses to login to our website to update his contact phone number and email address thus he has been unable to receive our invoices and weekly usage notifications. We have also been unable to contact him by phone. The single £55 charge actually relates to three months but the customer refuses to accept this despite the information being made available on our website.
Time With Provider:
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