First off, I have no complaints about speed. Always got full 8meg day or night. Only live 400m from exchange though, so wouldn't expect anything less.

They have UK customer call centers which is really nice also.

Having gone with them for being rated so highly, they are a joke.

Far too expensive for capped packages

Peak hours are a joke. 8am-12pm is not uncommon, but over the weekend??! So 8am on a Sunday morning is busy? Do me a favour!

Their 12am is GMT ALL YEAR! So when it comes to BST the 'peak' time, it is actually 11pm.

But the worst thing by far is what they think your usage rates are. Every month, despite my calls to look into this, they constantly had my usage rates wrong. They have hourly, daily, and monthly charts and NONE of them add up to show the same amounts. Example,

Monday daily total = 3gig usage,

but if I look at the hourly amounts used they add up to only 1gig usage???! But what did I get charged for? Yep you guessed it, the higher daily amount.

At the end of the month, add up the daily amounts, and they are different to the monthly totals!!

Total BS and the worst ISP I have ever used and my previous ISP to them was BT!

Avoid like the plague if you don't have an LLU exchange.

Have moved to Vivaciti and for 3 months have never used more than 5 gig peak in a month.