I have been with Vispa broadband for four years now. It isn't the cheapest provider, but it has certainly been reliable - to the extent that I can remember each of the very few times there have been problems during those years. In fact, I'm not entirely sure what to answer about the support side because I have had so little need to make use of it. Being quite a small firm also means that they have a personal approach - not some anonymous hugely expensive call centre. I have considered looking for a cheaper option, but I think it is worth sticking with such a sound and reliable ISP. Viva la Vispa!