Very impressed indeed with the knowledgable support and the degree to which they make effort to help. Virgin never lived up to their proclaimed speeds for me, were slow to do anything and found it difficult to answerthe phone. (One day I sat holding the phone for 20 minutes on 3 separate occasions - morning, afternoon and night. Thatwas the day I knew I'd leave them. How can you have a phone company that won't talk to you?) No such thing with Vispa.They arranged the new phone line installation and did all they could to help at every turn. We were unsuccessful at transferring my old number to the new line but that was not their fault - neither BT nor Virgin were interested in being at all helpful, much as I guessed. Every business exists to supply a service (even productive industries) when they don't they are not worth bothering with. The whole process took about a month or five weeks most of which time was waiting on BT or Virgin. Obviously, I had toget a new modem/router too as I was switching from optical to copper wire but the installation set up was easy withVispa on the phone. I went for a BT Voyager 2110 since I'd heard good reports. Since I run Debian GNU/Linux at home then sometimes I wish to download an installation DVD. The Debian folk like this  to be done with bittorrent or jigdo to easy the load on the server. (www.uk.debian.org the official UK mirror sits on a home PC in Durham) So far this is the only thing I've not been able to do. Vispa have tried to help all they can but it is looking like a configuration issue at my end. I think it is to do with the Voyager but I've not got to the bottom of it. Standard downloading and Debian upgrading (root# aptitude update && aptitude safe-upgrade) works just fine with excellent download speeds.