Reviews » Broadband Fixed Line » 

Vispa Reviews

Sponsored Links
☰ Login   /   Signup ⚲ Search
◉ 

Rob's Review for Vispa

 Vispa (Broadband Fixed Line)
Posted: 14th Mar, 2014    By: Rob
Full Star Half Star Empty Star Empty Star Empty Star
Title: Total Lack of Support
Back in 2007 I wrote a review praising Vispa and its tech support staff, sadly in recent years the service as degraded over and over again, until now, when I cannot emphasise how poor support has become.

In the last 3 years I have had a persistent issue with bad equipment at the exchange; even the OutReach engineer said it needed replacing if it failed again, but 3 failures later I STILL have the same faulty equipment on my line.

I have currently been without internet since 3rd of March (11 days), and despite the symptoms being EXACTLY the same as the other occasions the line has failed, the current crop of monkeys manning tech support wouldnt call out an engineer when I requested it - waiting a further NINE DAYS before suggesting there MIGHT be a network issue.

I asked for my MAC 3 times with no reply, before discovering by chance that they had changed the T&C's on the 1st of March,and now insist on a postal letter to cancel an account.

I also discovered they have transferred my phone line from BT to TalkTalk without my knowledge or permission.

All ISPs go through bad patches, but the deterioration over 3 years has been breath-taking, and recent company reorganisations and changes to payments systems leave me very uneasy.
I cannot recommend VISPA as a reliable ISP and suggest all current customers should consider alternatives.

In brief :-

Reasonable speeds (usually), with no current obvious blocking of torrents.

Unreliable email servers that fail to respond correctly for much of the night and regularly have a short nap during the day.

Appalling tech support, where they lie and BS to you.

High prices - which could be justified when they offered good service, but now are just a joke.

Time With Provider:
Package Name:
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Full Star Full Star Half Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Full Star Full Star Half Star Empty Star Empty Star
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £26.00
132Mbps
Gift: None
Shell Energy UK ISP Logo
Shell Energy £26.99
109Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
145Mbps
Gift: None
Zen Internet UK ISP Logo
Zen Internet £28.00 - 35.00
100Mbps
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £19.99
150Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £21.00
150Mbps
Gift: £25 Love2Shop Card
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (5582)
  2. BT (3533)
  3. Politics (2554)
  4. Openreach (2312)
  5. Business (2284)
  6. Building Digital UK (2253)
  7. FTTC (2050)
  8. Mobile Broadband (1991)
  9. Statistics (1800)
  10. 4G (1681)
  11. Virgin Media (1640)
  12. Ofcom Regulation (1473)
  13. Fibre Optic (1406)
  14. Wireless Internet (1401)
  15. FTTH (1382)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules