Back in 2007 I wrote a review praising Vispa and its tech support staff, sadly in recent years the service as degraded over and over again, until now, when I cannot emphasise how poor support has become.

In the last 3 years I have had a persistent issue with bad equipment at the exchange; even the OutReach engineer said it needed replacing if it failed again, but 3 failures later I STILL have the same faulty equipment on my line.

I have currently been without internet since 3rd of March (11 days), and despite the symptoms being EXACTLY the same as the other occasions the line has failed, the current crop of monkeys manning tech support wouldnt call out an engineer when I requested it - waiting a further NINE DAYS before suggesting there MIGHT be a network issue.

I asked for my MAC 3 times with no reply, before discovering by chance that they had changed the T&C's on the 1st of March,and now insist on a postal letter to cancel an account.

I also discovered they have transferred my phone line from BT to TalkTalk without my knowledge or permission.

All ISPs go through bad patches, but the deterioration over 3 years has been breath-taking, and recent company reorganisations and changes to payments systems leave me very uneasy.
I cannot recommend VISPA as a reliable ISP and suggest all current customers should consider alternatives.

In brief :-

Reasonable speeds (usually), with no current obvious blocking of torrents.

Unreliable email servers that fail to respond correctly for much of the night and regularly have a short nap during the day.

Appalling tech support, where they lie and BS to you.

High prices - which could be justified when they offered good service, but now are just a joke.