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aimdev's Review for Sky
Sky (Broadband Fixed Line)
Posted: 19th Aug, 2018
By:
aimdev
Title: Bad Customer Service
Used them for four years, satisfactory service until the line speed dropped.
CS not interested, refused to escalate, the one time I needed then they failed me.
Raised written complaint, got it sorted, but why did I have to do this?
Also no longer prepared to pay an extra 2.49 Sky TV tax, there are now better options
Also, not allowed to use own modem on fttc, recently changed, but they lost a years extra revenue.
CS is important to me, so will be trying a fttc service when the contract is up.
Time With Provider: 4 Years
Package Name: broadband unlimited
CS not interested, refused to escalate, the one time I needed then they failed me.
Raised written complaint, got it sorted, but why did I have to do this?
Also no longer prepared to pay an extra 2.49 Sky TV tax, there are now better options
Also, not allowed to use own modem on fttc, recently changed, but they lost a years extra revenue.
CS is important to me, so will be trying a fttc service when the contract is up.
Time With Provider: 4 Years
Package Name: broadband unlimited
Value
Speed
Support
Services
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