The product is good; high speeds, reliable.

But the customer service department is awful; awkward, argumentative, dishonest. This wasn't one employee - I have had three problems over the year and needed to make countless phone calls to try and get them resolved. All three issues had to be logged through Resolver in the end as Virgin's own customer service department are awful. All three problems were solved quickly and to my satisfaction when escalated to a more senior team.

Value for money is okay. There are good deals available for new customers. Not so much for existing ones. And the undiscounted prices have risen to the point of being preposterous, e.g. £51/month for 100Mbps internet and the base TV service.