Promised and paid for 40Mbps, ok for a while then less than 3Mbps (three Mbps) across router for months now, new router, connector cut off and replaced,no change, sold extending router,to cure tv buffering, told existing router not able to reach smart tv 6m away in next room, still buffers, damaged external wall installing this router cable. Told probably transmitter pole moving in wind, every time told to reset router, try again, send pictures of speed test, just stalling, refused in the end, utterly pointless. Last 'engineer' said would be back next day to sort it. he just vanished. Promised phone call next day to explain problem after phoning 'technical support' out of hours line over a week ago, nothing. Booked tech. visit 3 weeks ago, nothing. Every tech to visit spent time phoning their tech support for advice, always had to disappear outside to do it out of earshot. This company bought out smaller ISP, bit rough but much better than this lot speed wise.