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robmar0se's Review for uno

uno (Broadband Fixed Line)

Posted: 21st Mar, 2020 By: robmar0se

Title: Used to be great

Have been with Uno (Xilo) for 10 years - what I really liked was the tremendous fast response to issues.

However over 12 months, we have had several issues with Uno's email forwarding systems

Uno support are unable or won't resolve.

So regretably after 10 years we have to find a new home - much regretted.

Reply to UNO response.

Economical with the truth - in all cases examples were given.

(1) We would see messages on Mailwasher, but not on their webmail system FACT - the latter is a service they provide.

(2) UNO is changing the webmail service. we gave 2 examples were in the current webmail service we could see in 1 case an inline picture, and another with a separate attachment - the new system which switches over in April, neither of these items show - FACT. Again these are services provided by UNO over which we have no control.
It doesn't make sense to replace 1 system with another which is unreliable.

We no longer have any confidence in UNOs services

Time With Provider: 10 Years
Package Name: Soho 100

Value

Speed

Support

Services

Response From uno

We appreciate the feedback, especially when it is fair. However, in this case we don't believe it is, especially where that service isn't provided by us.

The customer reported issues with a service indirectly provided and the claims of missing messages could never be proven. In a choice of one of three third party webmail clients, the missing messages could be seen and viewed.

Further more, the customer reported that two emails were missing attachments when in fact these messages were using inline encoded content to make up a HTML formatted message. When rendered, the attachments do not show because they form part of the message.

There is certainly no issue that we are unable, or won't resolve but can only do so where there is evidence that such problem exists and this was not the case.

Notably we do not provide an email forwarding system and have never done so in the past.