ABSOLUTELY ABYSMAL

Virgin had our money for over 4 years for 200MB internet charged at £56 a month.


The low speeds, the drop outs, the hold music, the engineer visits - time and time again.

LIED to us on every possible occasion!!!. Told us theyd found the fault and "fixed it"... changed the router and "fixed it"...etc etc. Ive just found out that our line isnt capable of 200MB.. (max 60MB)
Forcing the connection I assume is whats been causing the drop out.

But the worst is yet to come - I rang to cancel last Thu and they said theyd ring me back. They didnt. SO I rang again the next day and told them the same. They told me my last day of service will be 11th of next month.

Today - A NEW CONTRACT FOR 18 MONTHS arrived in my email inbox. Completely unsolicited.

BEWARE!!!!! - It took me **** 2hr and 40 mins at the premium rate number **** to speak to someone to cancel it.

I will never trust them with another penny of my money and am going to seek to have some of mine reimbursed.