When I initially signed up in-store I got what I thought was a good deal, unfortunately at the time my area was over-subscribed. After 6 months (of massively discounted broadband) I finally got the speeds I was paying for. That was 1.5 years ago and, for a while everything was fine. Alas, 6 months ago things started to go awry, the hub regularly rebooting itself despite being in modem mode. However as support are so insistent the issue was my router, the hub is back in router mode and I'm still having issues, with constantly dropped connections making working from home almost impossible. I'm currently waiting for my 2nd engineer visit in as many months. Whilst the service has been unreliable it's the only ultra-fast supplier in the area so I've had to stick with them. This is all about to change as FTTP via the Openreach network seems to be coming soon. The only take away from this is the customer service teams and the engineers have been lovely and super helpful.