I moved my service over to Pulse8 a few months ago from Zen. The cost of the phone service on Zen was my main motivator to move with Zen charging a wapping 19p setup fee per call and then 15p per min call costs. Pulse8 on the other hand charge a fraction of this - 1p per min and no setup fee.

On moving over, I had issues with connecting to any site that used the Akamai Caching service (Microsoft, Sky, amongst others). It turned out that my new fixed IP address had been blacklisted. Not a problem. Within a few mins they had transferred me to a dynamic address to test the issue, and then to a new fixed IP address. Everything has been fine since. Throughout this issue, I was in touch with the same member of the support staff, and they took ownership of the problem. So refreshing to have great customer service.

I'm on a stable 61/20 line speed and have a ping of 9ms. Faster than Zen who were 54/20 with a ping of 12ms.