I've been with VM for about 2 1/2 years now. Where do I start...
HUB3 is terrible. No signal in the house beyond the room it's in. Had boosters, which just crashed and locked out, meaning a restart of the full system every day. ended up putting my own WiFi network in, and running the HUB3 as a modem. technical were virtually no use what so ever. Since I had put my own network in service has been good through out the house. Although regular testing suggests that download speeds are never above 70mb and upload no better than 20mb, but it's plenty for what we need in the house (no nasty buffering).
Now the fun starts. Came out of contract middle of last year, and was lazy, and didn't question the big price increase (went from £37 up to £57 a month), and last week I was told it's going up to £60 a month, so decided to question it, and lo0ok for a better deal. The website says not to call as they are keeping lines clear for vulnerable people, so attempted to use online chat. Over 2 days (friday and monday) I was on the chat for over 13 hours waiting for somebody in relations to help. Not a single answer from them. Later found out that they don't answer account billing on the chat anyway. Waste of time if you ever need their customer service teams. Could say more, but ran out of characters that I can use for my review.