I changed to IDNet about seven years ago after trying a number of other well-known providers. The contrast in technical knowledge and speed of service was remarkable.
They are so helpful and a pleasure to work with. Their advice and interventions following a move from Essex to Cheshire where line problems needed rectification fixed what could have been a long-running wrangle with OpenReach. I am most grateful they are behind me. The speed markdown is the result of a poor quality line which affects all properties in this semi rural location.