We have been with IDNET since 2011 - Excellent customer experience throughout!
We upgraded to Superfast Basic in 2020 to access the Openreach FTTC land line.
Based on the previous good performance of IDNET that included the land line number and a mesh wifi system.
Everything has worked perfectly from startup, supplying the best available speed from the Openreach cabinet.
The switch over went without a hitch; the Billion router arrived in the post in good time and when it was plugged in it started supplying broadband without so much as pressing a button, and has continued ever since without needing attention.
We know from our earlier experience with our old system (not supplied by IDNET) that we can have confidence IDNET techies can fix any issues quickly and with courtesy - we like how they will keep ringing back to make sure it's okay.
No amount of price cutting by other ISP's is going to drag us away from this level of service. This is the way to go.