Perhaps it really is Covid-19, but so many companies out there are using it as an excuse for truly terrible service. Everyone from banks to supermarkets. Let's all provide terrible service and blame the virus!

Not A&A.

My connection is rock solid, and has been up almost trouble free for years. When something major failed on Thursday night just after 6pm, just after tech support officially closed, I popped on to IRC to find plenty of other people also having issues, and tech were already on top of things. In a few minutes everything was back where it should be. Sooner or later we'll probably even get a full technical lowdown on what went wrong, the cause, and why it's not going to do that again. You only need to check aastatus.net to see the level of detail and honesty present.

And this is my experience of A&A over many years. By the time I notice something has gone wrong, they're already in the process of fixing it. I've had line faults, exchange faults, rogue subcontracted engineers connecting my phone line to someone else entirely, and virtually all of the time, the resolution is on it's way before I even call.

Costly, yes, but the overall honesty and no-nonsense approach wins, every time