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MU's Review for BT

 BT (Broadband Fixed Line)
Posted: 15th Jun, 2021    By: MU
Full Star Empty Star Empty Star Empty Star Empty Star
Title: BT's service is appalling
BT's service is appalling to the point of being fraudulent. I have had 9 visits by incompetent workmen who in most cases could not complete the work they came to do. I have also had 2 appointments cancelled without any notification. It's now 4 months since I started the contract and I still do not have the full service I paid for. Customer service is unhelpful and do not care if your installation is working but are only concerned with your payments. I have been lied to about the cost of the service and given incorrect information about future increases. I believe they are knowingly defrauding elderly users such as myself and will be reporting BT to Ofcom.

Time With Provider: 4 Months
Package Name:
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Full Star Half Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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