BT's service is appalling to the point of being fraudulent. I have had 9 visits by incompetent workmen who in most cases could not complete the work they came to do. I have also had 2 appointments cancelled without any notification. It's now 4 months since I started the contract and I still do not have the full service I paid for. Customer service is unhelpful and do not care if your installation is working but are only concerned with your payments. I have been lied to about the cost of the service and given incorrect information about future increases. I believe they are knowingly defrauding elderly users such as myself and will be reporting BT to Ofcom.