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Photoandy's Review for PlusNet
PlusNet (Broadband Fixed Line)
Posted: 24th Jul, 2021
By:
Photoandy
Title: Appalling Service
Repeated issues with speed on 2.4ghz…
Repeated issues with speed on 2.4ghz channel, when a static IP is added this cures problem and I am told there is an issue with their routers and exchange. When I call I get the same set of standard excuses of not having a guaranteed speed despite the fact that it runs at below 1mb when on 5ghz it is 50mb. I have to get very grumpy to get them lo listen. Terrible customer service, terrible broadband.
Time With Provider: 6 Months
Package Name:
Repeated issues with speed on 2.4ghz channel, when a static IP is added this cures problem and I am told there is an issue with their routers and exchange. When I call I get the same set of standard excuses of not having a guaranteed speed despite the fact that it runs at below 1mb when on 5ghz it is 50mb. I have to get very grumpy to get them lo listen. Terrible customer service, terrible broadband.
Time With Provider: 6 Months
Package Name:
Value
Speed
Support
Services
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