Reviews » Broadband Fixed Line » 

uno Reviews

Sponsored
☰ Login   /   Signup ⚲ Search
◉ 

aarony's Review for uno

 uno (Broadband Fixed Line)
Posted: 26th Jul, 2021    By: aarony
Title: Uno tech sup is like a super cheap ISP
Many times there was a complete loss of signal, I had to submit a ticket, wait for someone to pick it up, ask me additional unnecessary questions, only to find out a day or two later OpenReach planned maintenance for that night and morning. It was irritating watching status page on Uno saying there are no issues and connection is fine while you have no connection at all, apparently as expected.
Uno always told me there is simply no way for me to find out when those maintenance windows were planned for.
After switching to another provider with a lower rate, I know it was not true. I can now see upcoming outages and past incidents recorded by OpenReach (even those I did not notice). Not a useless "always OK" status.
I don't use a landline, only broadband. Apparently, Uno could not possibly check the signal on their end (I paid for their phone line, btw). I had to buy a phone just so Uno can rule out problems with the phone line they provided.
My current ISP was surprised this was ever a problem to check for Uno.
Of course they charged this nasty disconnection fee. Plus since I submitted cancellation request to wrong dept, they also charged for extra few days.

Time With Provider: 5 Years
Package Name: Fibre+ Pro
Value
Speed
Support
Services
Response From uno

We're sorry if you feel the questions are "unnecessary". We have to ensure that we gather information for a reported issue and if we are asking such questions, it means that not all the information has been provided on the initial form. Unfortunately, some information entered is either incorrect or the fault type selected could be mismatched to what is being stated; these are things we have to check.

Much of what you've claimed however is incorrect in regard to Openreach works and line checks we can and do run on faults.

Openreach do routine cabinet reboots/software upgrades and these are not always notified to us on an exchange or cabinet level. This is not unique to us in any way. Genuine outages however are recorded and published when service affecting.

We can, of course, run a line check and this is one of the standard things we do when a report is received. However, as you do have a line, if the Openreach line check is clear (returns no detected fault) and based on the issue you are reporting, checking for a clear dial tone amongst other things are standard diagnostic checks.

If you've requested to cease your service which it sounds like you have, a cease fee, charged by Openreach, is passed on at cost. Unfortunately, if you've not followed the steps within your portal, this delays your cease request but could have been avoided by doing this on the first instance

Promotion
Cheapest Superfast ISPs
  • Hyperoptic £15.00 (*25.00)
    Speed 50Mbps, Unlimited
    Gift: None
  • Vodafone £19.50 (*22.50)
    Speed 35Mbps, Unlimited
    Gift: None
  • NOW £20.00 (*32.00)
    Speed 36Mbps, Unlimited
    Gift: None
  • Shell Energy £21.99 (*30.99)
    Speed 35Mbps, Unlimited
    Gift: None
  • Plusnet £22.99 (*38.20)
    Speed 36Mbps, Unlimited
    Gift: £70 Reward Card
Large Availability | View All
Cheapest Ultrafast ISPs
  • Hyperoptic £20.00 (*35.00)
    Speed: 150Mbps, Unlimited
    Gift: None
  • Vodafone £24.00 (*27.00)
    Speed: 100Mbps, Unlimited
    Gift: None
  • Community Fibre £25.00 (*29.50)
    Speed: 300Mbps, Unlimited
    Gift: None
  • Gigaclear £27.00 (*59.00)
    Speed: 500Mbps, Unlimited
    Gift: None
  • Virgin Media £27.00 (*51.00)
    Speed: 108Mbps, Unlimited
    Gift: None
Large Availability | View All
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Promotion
The Top 20 Category Tags
  1. FTTP (3500)
  2. BT (3008)
  3. Politics (1923)
  4. Building Digital UK (1917)
  5. FTTC (1882)
  6. Openreach (1821)
  7. Business (1677)
  8. Mobile Broadband (1469)
  9. Statistics (1405)
  10. FTTH (1364)
  11. 4G (1271)
  12. Fibre Optic (1166)
  13. Virgin Media (1159)
  14. Wireless Internet (1152)
  15. Ofcom Regulation (1139)
  16. Vodafone (836)
  17. EE (830)
  18. TalkTalk (760)
  19. 5G (760)
  20. Sky Broadband (744)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules