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Kieran's Review for Virgin Media

 Virgin Media (Broadband Fixed Line)
Posted: 03rd Sep, 2021    By: Kieran
Title: Constant lies and refuses to install
PLEASE NEVER ENTER A CONTRACT WITH VIRGIN MEDIA.

I have moved and the Virgin Media team have lied to me repeatedly. They're not just incompetent, they are trained to lie and tell you things are happening they have no intention of doing. They contradict one another and blame every other team for failures so nothing is done but they constantly promise solutions they never plan to implement. They're forcing me to stay with them despite providing no assistance and no installation of broadband whatsoever. It's a criminal act and I will seek legal recompense.

When I did the move they said the property was ready for self installation. A lie. Technician comes, there's no plates or cables. Use the online service, they promise an installation before 6. No one turns up. I call customer service: the request was never submitted. This new person promises an installation before 9pm. No one turns up. Phone back this morning. No record of that conversation either. The installation team can't book an installation because the account is open. The calls team says an engineer is coming tomorrow. I call customer services. They say no engineer is coming. I ask can one be sent. They tell me the technician has said the property may not be serviceable. So I ask to be cancelled without charge. They say they can't because it only may be unserviceable. Refuse to help or explain.

Time With Provider: 13 Months
Package Name: M100 Fibre Broadband
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