I was suggested AAISP by a local friend after I had been complaining about how terrible it was working with the big players in the market (Sky, Virgin, BT, etc). He suggested I go with AAISP. It's been great. Granted it's been a few months only, but instant response to queries. I get automated emailers if the line will be down (total of about 5 minutes so far). Really nice helpful guys working on it.

If you are sick of the bad service, then it's time to switch to these lads. It's a tiny bit more expensive, but significantly more "worth it"