Joined in February 2020 just before all the log downs! Only been done the once and one quick call to them and was back on pretty quick. Also quick to answer emails before I joined. Cant fault them. Use my own router so cant comment on here supplied one. Emailed the configurations by email at sign up. Month;y bills are emailed to you rather been on an online account. The price has changed twice in the time i been with them first was a reduction and then a slight increase. they provide the maximum your line can handle never noticed any throttling. highly recommended.