I have just joined A and A from another ISP where I had FTTC and a landline. The excellent reviews and wide range of web support articles were the main reasons for my change of ISP. Despite a major holdup with the FTTP installation by Openreach (4 months from initial order due to a local network problem) I have been most impressed with A and A at all stages. Their website can appear a bit intimidating to a novice residential customer but all my communications with sales staff have been courteous and very helpful. They chased OR to try to progress the FTTP installation but OR communications were basically explaining away the delays by too much work and too few workers. When FTTP finally went live it all ‘just worked’ as did the phone number port to VOIP. I have been most impressed so far. If you are in a similar situation changing from ADSL or FTTC to FTTP, don’t cancel your old broadband until FTTP is fully up and running. If there is a problem with OR then the delay can be quite long, as in my case.