I was so excited when I saw Airband digging up the pavement outside of my front door. Like a kid at Christmas I ran outside and was told by the engineer that we were getting fibre! Woohoo! Finally move away from ADSL that provided speeds of 1Mbps!

Then just like a kid receiving a rubbish toy that same Christmas I was brought back down to earth.

No end of outages.
No communication about outages.
No response to support requests.
No weekend support cover (they call weekend cover "out of hours") because fibre only seemingly goes down during the week.

We do though get to see their sales teams out and about at local events touting for business; which is surprising as you would have thought this would be the last thing they want when they can't even maintain a service for their current customers.

My advice? Avoid like the plague! Yep that does mean sticking with slow speeds but atm Airband aren't up to the job.