Having been with BT for more years than I care to remember, there was a fault where we lost broadband. BT couldn't fix it, in desperation we went to IDNET who sorted it with little fuss. Being able to speak to a real person was, and continues to be, amazing...
The service is always good, people are helpful and don't embarrass you when it is clearly not their fault and something you have stupidly done.
Best ISP going.
Time With Provider: 10 Years
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