My experience with Unchained ISP has been outstanding, highlighted by their efficient customer service and clear pricing. Unlike other ISPs, which often involve lengthy, scripted tech support calls, Unchained offers a swift and effective service. The time savings are absolutely invaluable.

**Cost Effectiveness:**
Though slightly pricier than some, they are not much higher. Pricing is offered without annual increases making it a cost-effective choice, especially when considering the often misleading discounted rates of other ISPs who can apply inflated annual prices rises by applying the rise to a pre-discounted monthly fee rather than the advertised monthly fee.

**Customer Service Experience:**
A minor sign-up issue was quickly resolved by their representative, Keith, who arranged a next-morning engineer visit with minimal effort from me. The Openreach ONT box was broken, so this was no fault of Unchained. This level of service is a welcome change from other ISPs, through which I have endured hours of pointless technical support scripts.

**Speed of Service:**
The sign-up process was impressively quick, taking less than a day, compared to the two-week standard with other providers.

**Contract Flexibility:**
They offer short-term contracts with low exit fees, but I do not anticipate that I will ever leave.