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RR-THE-IT-GUY's Review for Virgin Media

 Virgin Media (Broadband Fixed Line)
Posted: 02nd Jan, 2024    By: RR-THE-IT-GUY
Half Star Empty Star Empty Star Empty Star Empty Star
Title: More faults than ever
Had faults since the service started, had faults when left, had faults the whole time, the support team were incompetent. The engineers told me to stop logging faults as they would not fix them.

I kept logging faults and they threaten to charge me, the HUB 3 caught fire and burnt. The HUB 4 died.

The coax died and they refused to replace for over 2 months, so I had support calls every day until they replaced and saw the same engineer each week and on bank holidays and they still refused to fix.

So in the end I kept going and after 20+ engineer appointments that was resolved however then there was an oversubscription and SNR fault. I was persistent showed the engineer the evidence, made an ofcom complaint and was compensated.

I still persisted and evenly it was resolved.
The core network went down when a configuration error was made which took down the whole of their network at a UK level.

Never had such bad service and will never go back to Virgin Media ever again.

Time With Provider: 7 Years
Package Name: M50, M100, M500
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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