ISP Reviews by RR-THE-IT-GUY

Had faults since the service started, had faults when left, had faults the whole time, the support team were incompetent. The engineers told me to stop logging faults as they would not fix them.

I kept logging faults and they threaten to charge me, the HUB 3 caught fire and burnt. The HUB 4 died.

The coax died and they refused to replace for over 2 months, so I had support calls every day until they replaced and saw the same engineer each week and on bank holidays and they still refused to fix.

So in the end I kept going and after 20+ engineer appointments that was resolved however then there was an oversubscription and SNR fault. I was persistent showed the engineer the evidence, made an ofcom complaint and was compensated.

I still persisted and evenly it was resolved.
The core network went down when a configuration error was made which took down the whole of their network at a UK level.

Never had such bad service and will never go back to Virgin Media ever again.

Been with YouFibre for a month so far, not had any issues with the actual service, yes there were installation issues however these were unforeseen and were resolved by the executive team and CEO.

Since the service has been in place there haven't been any issues, everything has been operational and the price has been excellent.

I know others have mentioned the lack of billing portal however I can confirm that it will be with us sooner rather than later and is something the team are actively working on.


I will update the review in future as everything goes.

The team over at IDNET have been extremely useful and helpful.
I placed an order with them and was able to get next day installation via my contacts at Openreach, they provisioned the service and installed an Adtran ONT and did the necessary splice work.

Once installed the service was rock solid, the only issue was with the Zen Backhaul which was unstable and kept having latency spikes.
This is unfortunately a known issue of Zen backhaul and one that at the moment iDNET hasn't got a workaround for to my knowledge, other than this there were no outages, and I would highly recommend iDNET, especially for one month contracts such as I had.

I would like to thank their team for their help however I did leave due to the Zen Backhaul