Reviews » Broadband Fixed Line » 

Hyperoptic Reviews

Sponsored Links
☰ Login   /   Signup ⚲ Search
◉ 

nioan's Review for Hyperoptic

 Hyperoptic (Broadband Fixed Line)
Posted: 15th Mar, 2024    By: nioan
Full Star Full Star Empty Star Empty Star Empty Star
Title: Not reliabe
The internet speeds are quite satisfactory, and the customer service team is friendly and seems earnest in attempting to solve problems. However, I'd advise against choosing this provider if your internet connection is crucial for your work.

The company's organization leaves much to be desired. When signing up, I received contradictory information from different representatives about their services and the signup process, which was concerning. This lack of consistency had me worried about potential issues with our connection down the line, and unfortunately, my concerns were justified.

Recently, two technicians unexpectedly showed up at my place, performed some work outside, and in the process, my internet connection was lost. When I inquired about the restoration of my service, they mentioned they "hoped" to fix it but left without resolving the issue.

To make matters worse, upon contacting the company for assistance, I discovered they had no record of any work being scheduled at my location. This situation suggests a disconcerting level of disorganization, where contractors can interfere with the infrastructure without the company's knowledge.

After spending an hour trying to reach their support line without success, my frustration only grew. The just do not have their act toghether.

Time With Provider: 26 Weeks
Package Name:
Value
Full Star Half Star Empty Star Empty Star Empty Star
Speed
Full Star Full Star Full Star Full Star Full Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Full Star Empty Star Empty Star Empty Star Empty Star
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
100Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £24.99
145Mbps
Gift: £140 Reward Card
Vodafone UK ISP Logo
Vodafone £25.00
150Mbps
Gift: None
Sky UK ISP Logo
Sky £25.00
100Mbps
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
toob UK ISP Logo
toob £18.00
150Mbps
Gift: None
Gigaclear UK ISP Logo
Gigaclear £19.00
300Mbps
Gift: None
Community Fibre UK ISP Logo
100Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Beebu UK ISP Logo
Beebu £23.00
100 - 160Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (6621)
  2. BT (3833)
  3. Politics (2992)
  4. Business (2689)
  5. Openreach (2589)
  6. Building Digital UK (2469)
  7. Mobile Broadband (2400)
  8. FTTC (2126)
  9. Statistics (2079)
  10. 4G (2038)
  11. Virgin Media (1963)
  12. Ofcom Regulation (1729)
  13. 5G (1655)
  14. Fibre Optic (1570)
  15. Wireless Internet (1561)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules