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The following page displays a list of all the broadband ISP reviews posted by nioan (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by nioan

 Hyperoptic (Broadband Fixed Line)
Posted: 15th Mar, 2024    By: nioan
Full Star Full Star Empty Star Empty Star Empty Star
The internet speeds are quite satisfactory, and the customer service team is friendly and seems earnest in attempting to solve problems. However, I'd advise against choosing this provider if your internet connection is crucial for your work.

The company's organization leaves much to be desired. When signing up, I received contradictory information from different representatives about their services and the signup process, which was concerning. This lack of consistency had me worried about potential issues with our connection down the line, and unfortunately, my concerns were justified.

Recently, two technicians unexpectedly showed up at my place, performed some work outside, and in the process, my internet connection was lost. When I inquired about the restoration of my service, they mentioned they "hoped" to fix it but left without resolving the issue.

To make matters worse, upon contacting the company for assistance, I discovered they had no record of any work being scheduled at my location. This situation suggests a disconcerting level of disorganization, where contractors can interfere with the infrastructure without the company's knowledge.

After spending an hour trying to reach their support line without success, my frustration only grew. The just do not have their act toghether.

Time With Provider: 26 Weeks
Package Name:
Value
Full Star Half Star Empty Star Empty Star Empty Star
Speed
Full Star Full Star Full Star Full Star Full Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Full Star Empty Star Empty Star Empty Star Empty Star
 Virgin Media (Broadband Fixed Line)
Posted: 21st Sep, 2014    By: nioan
Half Star Empty Star Empty Star Empty Star Empty Star
Title: Awful ISP
Stay away. The 2 years I have had this ISP was almost as if I didn't have an internet connection. I've changed 2 routers and I have called out one of the engineers at least a couple of time. The nominal bandwidth was high - don't expect to have good speeds reliably.

My favourite "feature" was a message that kept popping up when we were trying to use the service to watch a movie at times. I don't remember the exact wording but it was something in the effect of "We don't have enough bandwidth in your area to watch a movie, if this happens a lot, do give us a call to upgrade the network". This is in zone 2 in London.

Time With Provider:
Package Name:
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
 uno (Broadband Fixed Line)
Posted: 22nd Dec, 2023    By: nioan
Full Star Empty Star Empty Star Empty Star Empty Star
I just tried to cancel while being on their "montly contracts". They are charging 15£ for a "cease fee" and 23£ for a notice period... They are monthly contracts are a scam.

Time With Provider: 6 Years
Package Name:
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Full Star Full Star Half Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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