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On 1st March, I received a email stated an increment "The cost of your services will increase by 7.5%".
As a normal customer, I expected the cost will go up 7.5% from £33.95 to £36.50 but actually the latest bill shown that I need to pay £38.45 (+13.3%). Their CS mentioned the increment is on the Standard Price but the Promotion Discount maintain unchanged and required a customer to understand their industry practices. Please consider seriously and check your bills if you pick this company.
Time With Provider: 10 Months
Package Name: Hyperstream Full Fibre 1000
WingMark's Review for Onestream
Onestream (Broadband Fixed Line)
Posted: 03rd Apr, 2025
By:
WingMark
Title: Unreasonable price increase
On 1st March, I received a email stated an increment "The cost of your services will increase by 7.5%".
As a normal customer, I expected the cost will go up 7.5% from £33.95 to £36.50 but actually the latest bill shown that I need to pay £38.45 (+13.3%). Their CS mentioned the increment is on the Standard Price but the Promotion Discount maintain unchanged and required a customer to understand their industry practices. Please consider seriously and check your bills if you pick this company.
Time With Provider: 10 Months
Package Name: Hyperstream Full Fibre 1000
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